Overview
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us subject to the returns and refund policy.
Our Policy for the cancellation and refund will be as follows:
Cancellations
For Cancellations please contact the us via contact us link.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated /completed the process of shipping them.
In case of receipt of damaged or defective consumer durable items and non durable items, please report the same to our Customer Service team through the contact us link. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund
Orders delivered & accepted by customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs. If you are approved, by the Customer Service Team after looking into your complaint, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The payment will be reflected in the original account used to make the payment, within 5 to 7 Working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@organicfarmer.store
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: AGNOVATE PRIVATE LIMITED SF/NO.2/15, SKM NAGAR, AMANIKONDALAMPATTY, Salem, Tamil Nadu, India, 636010.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Dispatched products that have been returned, where ‘Automatic Returns’ are initiated by our Shipping partner, due to ‘UNDELIVERABLE’, ‘REJECTED’, or for any other reasons, there will be a res-shipping fee to reattempt shipping to the customer. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@organicfarmer.store for questions related to refunds and returns.